It seems that for the first, an iOS upgrade is leading to increased customer dissatisfaction.
According to a poll conducted by mobile customer research firm On Device, just under 16,000 iPhone owners in the US were less satisfied with their devices with iOS 6 installed when compared to iOS 5. While the drop is nothing too considerable, On Device stressed that it’s the first time it’s seen a drop in satisfaction.
On Device CEO Alistair Hill said:
We have always seen an increase in device satisfaction as consumer upgrade their mobile operating system from one version to another.
Hill added that the above statement has “traditionally been the case among Android OS versions. The company notes that especially compared to the jump between iOS 4 and iOS 5, which shows strong improvements, the drop from iOS 5 to iOS 6 seems especially unusual”.
Apple has, of course, been heavily scrutinized for their low-quality maps app that replaced Google Maps.