Last year, “Error 53” had popped up on the screens of many people who had had their iPhone repaired by a third-party. Because many people’s phones were bricked by this problem, the Australia’s competition and consumer commission has decided to take action against Apple since it considers this act illegal.
Reports are popping up that the Australia’s competition and consumer commission (ACCC) is suing Apple over the Error 53 problem which had bricked iPhones and iPads that were serviced by a third-party repairer. The ACCC says that Apple has violated the Australian Consumer Law over “customers’ rights to repairs for devices bricked by “Error 53.”
This issue started back in February 2016 when the Guardian first reported about this problem. Many iPhone 6 users who had their device home button repaired by a third-party repairer found that their iPhone became bricked once updating to iOS 9. Apple responded to the dilemma by saying that the error was “the result of security checks designed to protect our customers,”. The company later released another iOS update to fix this issue but legal experts claim that Apple could have knowingly disabled the users’ devices in order for them to have their devices repaired by Apple’s own repairers.
“Denying a consumer their consumer guarantee rights simply because they had chosen a third-party repairer not only impacts those consumers but can dissuade other customers from making informed choices about their repair options including where they may be offered at a lower cost than the manufacturer,” said ACCC Chairman Rod Sims.
The Australian Consumer Law has filed legal proceedings against the tech-giant and is seeking compliance program orders, pecuniary penalties, declaration, injunctions, corrective notices and costs.
According to the commission, around 275 consumers were affected by Apple’s refusal of service. It is said that Apple could pay out as much as 1.1 million Australian dollars (about $830,000 USD) per violation. It is speculated that this case could take months before it is finally resolved.