It’s that time of the year for colder weather, and while colder weather is expected every year, it’s causing a few iPhones to freeze up. Some iPhone X users have been reporting on sites like Reddit that their devices freeze up whenever the temperature gets too cold.
Apple is aware of the issue and has responded in a statement to USA Today on Friday saying, “We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again.This will be addressed in an upcoming software update.”
On the company’s website, Apple advises users to use iOS devices in temperatures ranging from 32 to 95 degrees Fahrenheit. If a user uses the device below the recommended temperature, Apple says to expect the battery life to shorten and the device to shut off due to very cold conditions.
This isn’t the first problem to pop up with the iPhone X. A few days ago, iPhone X users posted photos via Twitter of a green line that appeared on the right side of the device, which has been dubbed the “green line of death.”
The iPhone X isn’t the only device with these issues, Samsung recommends the same temperature range for its device and has also had a problem with a green line appearing on the display of it Samsung Galaxy S7.
If you’re expecting any of these problems, Apple suggests for you to take your device to your nearest Apple Store to trade it in for another one if it has the “green line of death.” As for the device freezing, the company is expected to roll out an update sometime soon.