If you’ve been experiencing microphone issues with you iPhone 7 or iPhone 7 Plus after upgrading to iOS 11.3 or newer, you’re not alone.
Unfortunately, after some users upgraded to the latest operating system, their microphones on their iPhone 7 and 7 Plus were disabled. This made it impossible for users to make phone calls, or video calls since the devices would display a grayed-out speaker button during the call session.
“Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats… Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem… If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics.”
According to MacRumor, Apple is aware of the issue and has sent out documents to Apple Authorized Service Providers informing them to run audio diagnostics on affected iPhone 7 and 7 Plus models. Apple Genius Bar locations and authorized vendors will fix these models even if they are out of warranty. It’s unclear if Apple will fix the issue for free or if the company will charge a small fee for the phones out of warranty.
iOS 11.3.1 has been giving other users battery and charging problems, so we’ll see if Apple will release another update to fix all these bugs. To read more about the microphone issue, you can head over to MacRumors.